Our Privacy Policy

This privacy policy describes how we handle your personal information to ensure compliance with "The General Data Protection Regulation (GDPR)" effective from May 25, 2018. Please read this document carefully to understand our practices regarding your personal data and how we use it.

For the purposes of UK data protection laws, the data controller is: Service Mi Car.

Data Protection Principles

When processing your personal information, we adhere to six key principles to ensure best practices. Your personal data must be:

• Processed fairly, legally, and transparently.
• Sufficient, appropriate, and restricted to essential.
• Secured appropriately throughout processing.
• Processed for specific, transparent, and lawful reasons.
• Accurate and regularly updated.
• Kept for only the required duration.

Information You Provide Us

We may collect, handle, store, and transfer personal information such as:

• Name
• Address
• Contact numbers
• Email address (if provided)

How We Collect Your Personal Information

There are various methods through which we may collect your personal information such as:

• When you enter into an agreement with us for vehicle servicing.
• Through communication via phone, email, letter, or other means.

Duration of Storing Your Personal Information

The length of time we retain your personal data is determined by our 'legal basis' for its use. Typically, we store your data to comply with a legal obligation or for our legitimate business needs.

Purposes for Using Your Information and Legal Basis

Intentions for how we will utilize the information you provide to us

• Obtaining a quote, where you provide your name, postcode, and contact details
• Servicing and/or conducting an MOT for your vehicle
• Post-sale contact where issues are identified under our contract
• Addressing queries or concerns you have raised
• Sending an MOT reminder

Legal basis

• Required to provide our service under our terms and conditions.
• Necessary for fulfilling the contract between you and us.
• Necessary for our legitimate business interests and in line with our contract.
• Necessary for our legitimate business interests to respond to your query.
• Necessary for our legitimate business interests to ensure continued communication until you opt-out.

Where We Store Your Personal Information

All information provided by you is securely stored on our servers. We implement various security measures to ensure your data is handled safely and securely, including the following precautions:

• PCI DSS Standards:

  Debit or credit card details are requested only at the end of a booking and are not stored after processing via our secure online system.

• Secure Disposal Methods:

  Paper documents are disposed of by shredding or burning to maintain confidentiality.

• Firewalls and Encryption:

  Up-to-date industry-standard firewall and encryption technologies are used.

Your information is not given to outside companies for advertising use. This is only utilized by Service Mi Car in order to offer services to you.

Updating Your Personal Data or Opting Out of Communications

Previously, by registering an account with us, you consented to use your personal data for the purposes outlined above. To comply with new data regulations, we must ensure that you are happy to continue. If you are satisfied with receiving invoices, statements, reminders, and general information via post or email as currently provided, no further action is needed. However, if you wish to update the personal data we hold or opt-out of our communications, please let us know.

If you need assistance, don't hesitate to reach out to us. Thank you for your cooperation.